For a complete description of American Network Expert' products, services, and pricing, please see the Products / Services area of the website
Becoming a customer of American Network Expert implies you agree to all of the following terms:
If you ordered our software package, your billing start date is three days from the day we shipped your package. The start date remains the same whether or not you use or install it after you receive it.
If you are using another software package, your billing start date is the same day when signing up on the bulletin board, signing up on the American Network Expert on line web page, or faxing your order.
If you walk-in to pick up your software, your billing start date will be that day.
The billing start date for all Web Hosting accounts is when the directory and webmaster login for the account are established, or the domain DNS setup is completed, which ever is longer. The process normally takes approximately 2 days from the day the service was ordered.
The installation fee and first month's connection fee will be billed on the date the installation of the connection is completed. On average, installations are completed within 30 days of the order being placed.
Customers may cancel service in a variety of ways. WE ASK THAT YOU STATE THE REASON WHY YOU ARE CANCELLING AT THAT TIME YOU FILL OUT THE CANCELLATION FORM.
ALL CANCELLATION REQUIRE WRITTEN NOTICE (FAX,POST MAIL, EMAIL) FROM YOU.
There are NO REFUNDS for service. Your current account period will continue, but we will cease billing and charging you for future periods. If you would like to know your discontinuation date, please state so when cancelling. Billing will notify you of this information by email only.
NOTE THAT WE WILL NOT PRORATE AND REFUND ANY REMAINING TIME OR FRACTION OF A MONTH, QUARTER, OR YEAR ALREADY IN PROGRESS.
If you have selected to be billed monthly, we will cancel your account the day we receive notice, and any remaining free time in your five-hour period will be forfeited. Any usage in excess of five hours prior to cancellation will be billed to you.
American Network Expert does not provide refunds of any sort for any reason.
Our most popular form of payment is direct credit card debiting. Every month or quarter on or about your start date's day of the month, we will automatically charge your card without sending a bill. This method of payment is very convenient and has the least risk of your account being accidentally shut off for late payments. Dialup customers who pay by credit card annually also receive reduced rates.
Generally, if your card expires, we will try the same card with a later year. If your card has been declined, we will notify you by phone or by email. If we do not receive a response after 2 email notices, the account will be suspended until a new card number is given or a check payment is made.
Many Corporate American Express cards do not accept phone orders for payment. We cannot process these cards and are thus unacceptable forms of payment.
American Network Expert currently does not provide any receipts or statements for credit card charges. If you require receipts or statements, you will need to change your billing method to paying by check quarterly.
American Network Expert prohibits the sharing of dialup accounts with other individuals. When we detect a double logon, we may terminate the account immediately without refund.
American Network Expert also requires that you disconnect from the service when not personally using it. A dialup account is not to be used as a dedicated connection or to set up servers for others on the Internet to access.
American Network Expert is presently able to provide receipts and detailed billing statements ONLY for customers who pay by check. Receipts and detailed billing are not available for credit card customers -- if you are a credit card customer, your bank statement or credit card bill will serve as your receipt.
Users who pay by quarterly check will receive a periodic Customer Bill, similar to a credit card statement. Please send a check to: American Network Expert, LLC, 239 New Road, Building B, Suite 104, Parsippany, NJ 07054.
The description contains the type of account, billing period and relative start date. Start dates vary based upon when your account was originally established.
Businesses paying by check will receive invoices for their various services every three months. Payments should be submitted with a copy of the invoice in the envelope. Please include the invoice numbers being paid if you do not include the actual invoices with your payment.
In addition to invoices, businesses may also request a statement each month summarizing total billing activity. Please contact the Billing department at (973)227-8610 ext. 11, or email if you would like a statement.
Please send any other questions regarding your bill to .
Payments in person can be made at our main office at:
239 New Road, Building B, Suite 104, Parsippany, NJ 07054
Normal check payments should be made to:
American Network Expert, LLC,
239 New Road, Building B, Suite 104, Parsippany, NJ 07054
Please make checks payable to:
Billing costs and management represent a significant operating expense for American Network Expert. In order to keep billing costs low, we operate our billing and credit under very strict terms and penalties.
In general, American Network Expert will attempt to notify you via email that your account is past due, or your credit card was declined. However, during that time you risk your account being suspended. If this happens, we will bill you $10 to reactivate your account to cover the large administrative expenses of this deactivation/reactivation process.
If you are paying late and you wish the payment method to pay by credit card for one period only, we will charge you a $5 processing fee due to the significant complications and costs of doing mixed billing on your account.
Customers who pay late will very likely lose access for those days. We do not make exceptions for this. If you mailed a check late and found your account suspended, you must provide a credit card for instant reactivation. The check we receive will serve as a credit towards the following period. Communications that 'the check is in the mail' will be ignored.
Unpaid accounts during your first period will likely result in account termination. Unpaid accounts during later periods will likely result in account suspension. Termination results in completely deleting your record. Your username and email will be lost. Suspension generally lasts a month or so until the system administrators 'clean up' these accounts, meaning termination. There is no set period for such maintenance.
To reactivate a terminated account, you need to pay the $15 re-activation Fee.
Customers who reactivate suspended accounts will ultimately pay for the period the account was suspended up to 30 days, even though you weren't able to access the account as an additional penalty for paying late. Suspended accounts may take up to a full day to reactivate.
As a policy, American Network Expert does not suspend accounts on Friday, giving you time before the weekend to make an emergency payment.
Customers who repeatedly pay late will be required to pay by credit card for future payments. American Network Expert reserves the right to refuse service to customers who continually have payment problems.
Customers who fail to pay for services rendered will be referred to a collection agency.
Returned checks will result in instant account termination. To reactivate, you will incur an additional $20 setup fee to cover the bounced check costs. We may also require that you pay by credit card for future payments.
American Network Expert will NOT call and notify you of bounced checks.
American Network Expert receives a variety of card authorization refusals. Most of the time we avoid card expiration date problems. If you believe your credit card is out of date, feel free to email with the new expiration date.
American Network Expert will make two attempts by email to warn you about declined or cancelled cards. There is generally a 1-4 day window for you to call and provide a new credit card before your account is suspended.
Messages to collect the card will result in immediate account termination.
American Network Expert incurs significant costs for deactivating and reactivating accounts. Paying late or with bad credit cards costs us in a large variety of ways.
If your account has been suspended, you can call Billing at 973-227-8610 ext. 11 between 9AM - 6PM Monday through Friday to provide credit card information. Unless told otherwise, your credit card will be automatically billed after that point and we will not accept check payments from you in the future.
If your account has been terminated, you must reapply for your account as you did originally.
If your account has been suspended, you will incur a $10 reactivation fee. If you normally pay by check, but wish to pay by credit card for one payment for more immediate reactivation, you will incur an additional $5 fee.
Generally, American Network Expert customer support will inform you whether the account has been suspended or terminated. Sales and billing will be able to determine this as well.
American Network Expert customers can earn free service for themselves by referring new dialup subscribers.
If a new customer mentions your name or username when signing up, we will credit your account 10% of the new customer's payment after that person has been a customer for a month. Thus, it takes 1-2 months for the credit to be processed.
Businesses/organizations with existing accounts cannot claim referral credits for bringing additional users from the same company online. A single user who refers a number of business accounts can claim only one referral credit for that group of accounts. A business is considered 'one customer' regardless of how many accounts or users it has.
The American Network Expert referral policy has some important requirements that you should be aware of:
Your account status is based on your username. For security concerns, you need to provide the written notice to rename your user name or reset password.
Customers may contact technical support at (973)227-8610 or email to firstname.lastname@example.org to change usernames or password.
Customers may change their future billing period and payment options at any time. However, you cannot change your current period's billing option. For example:
If you pay quarterly and wish to change to monthly, you will finish out your current quarter at that quarterly rate. Following periods will then be billed at the monthly rate.
Customers may not send in advanced payments to lock in prices. If you pay more than is required for the current period, additional money will serve as credit towards future bills. We will not refund advance payments.
WARNING: WE DO NOT WARRANT OR PROMISE THAT ANY OF OUR NUMBERS ARE LOCAL TO YOU. IN PARTICULAR, WE URGE YOU TO NOTE THAT EVEN AN ACCESS NUMBER THAT SHARES YOUR AREA CODE OR APPEARS TO BE LOCATED IN YOUR GENERAL GEOGRAPHIC REGION MAY NOT NECESSARILY BE A LOCAL NUMBER TO YOU. SUBSTANTIAL TOLL TELEPHONE CHARGES MAY APPLY TO NUMBERS THAT YOU DO NOT VERIFY AS LOCAL TO YOUR INDIVIDUAL AREA OR CALLING PLAN.
YOUR LOCAL TELEPHONE COMPANY CAN TELL YOU WHETHER ANY OF OUR TELEPHONE NUMBERS AREA IN FACT LOCAL TO YOU. WE URGE YOU TO CHECK WITH YOUR LOCAL TELEPHONE COMPANY BEFORE SELECTING A NUMBER TO DIAL.
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